CARL CHENG
IT Support Technician | Hardware & Network Support | Homelab Enthusiast
Belgium
Email: [email protected]
PROFESSIONAL PROFILE
IT support and hardware specialist with practical experience in technical support, computer hardware, network troubleshooting, surveillance systems, and IT infrastructure maintenance.
My professional background includes working in Taiwan and the United States, supporting office environments, warehouse operations, and organizational IT facilities.
I have experience installing and configuring workstations, maintaining computer hardware, troubleshooting network connectivity, managing server data synchronization, and supporting CCTV and NVR surveillance systems.
In recent years, I have continued developing my technical knowledge through independent projects involving NAS infrastructure, Linux, Docker, networking, cybersecurity, and local AI applications.
I believe in practical problem-solving, continuous learning, and building reliable technology solutions through hands-on experience.
PROFESSIONAL EXPERIENCE
2021 – Present
Self-Employed | Computer Hardware Sales & Online Retail
United States
- Operated an independent online hardware sales business through eBay.
- Managed product listings, hardware inventory, sales, and customer transactions.
- Developed practical knowledge of computer hardware, product compatibility, and the second-hand hardware market.
July 2018 – September 2021
Universal Worldwide Trading | ICT / IT Support Technician
United States
- Managed and synchronized server data.
- Supported and protected media devices and warehouse equipment.
- Maintained NVR-based surveillance recording systems.
- Troubleshot internal Wi-Fi and network connectivity issues.
- Provided technical support for employee computers and workplace facilities.
April 2014 – January 2018
Taipei Economic and Cultural Office in Hawaii (TECO) | ICT / IT Support Technician
Hawaii, United States
- Installed, tested, and configured workstations, peripheral equipment, and software.
- Troubleshot computer hardware, network connectivity, and IoT device issues.
- Supported on-premises IT equipment security and recovery procedures.
- Assisted with workplace facility maintenance and IT infrastructure operations.
- Supported organizational security systems, including alarm systems, CCTV, networking, and firewall-related infrastructure.
- Coordinated technical support and equipment maintenance with relevant departments.
2005 – 2006
Strategic Expert International Bar / Cyber Café | Cyber Café Assistant
Taiwan
- Assisted with daily cyber café operations.
- Supported customers with computer and internet access.
- Helped maintain computers and related equipment.
2002 – 2004
ABC International Bar / Cyber Café | Cyber Café Assistant
Taiwan
- Assisted with computer café operations and customer support.
- Helped maintain computer workstations and peripheral equipment.
Additional Technical Experience
Computer Doctors Inc. | RMA Assistant – Hardware Returns Department
Taiwan
- Assisted with hardware return and RMA procedures.
- Supported the handling and processing of returned computer hardware.
TECHNICAL SKILLS
Computer Hardware & Workstations
- PC hardware installation and configuration
- Workstation setup and peripheral configuration
- Hardware troubleshooting and maintenance
- Computer equipment handling and recovery
Networking & IT Support
- Network connectivity troubleshooting
- Internal Wi-Fi support
- Basic network and infrastructure maintenance
- Server data synchronization
Surveillance & Security Systems
- CCTV systems
- NVR recording and maintenance
- Alarm system support
- Network-connected devices and IoT troubleshooting
Self-Directed Technical Development
- NAS and storage infrastructure
- Linux and Debian
- Docker and self-hosted applications
- Networking and cybersecurity fundamentals
- Local AI and GPU computing
EDUCATION & CERTIFICATIONS
CompTIA Security+
- CompTIA Security+ SY0-701
- Certified in 2024
Google Technical Support Fundamentals
- Completed in 2021
- United States
English as a Second Language
- Level 5
- ABE McKinley Adult School
- 2014 – 2017, United States
Secondary Education
- Szu-Wei Secondary High School
- Graduated in 2003
- Taiwan (R.O.C.)
LANGUAGES
- Mandarin Chinese – Fluent (Traditional Chinese)
- English – Intermediate (B1–B2)
- Dutch – Beginner (A1–A2)
- Taiwanese Hokkien – Conversational
- Cantonese – Conversational
VOLUNTEER & COMMUNITY EXPERIENCE
2020 – 2022
Volunteer Home Care Companion
Hawaii, United States
- Provided companionship and personal support to an elderly woman during the COVID-19 period.
2018 – 2020
Chinese Church Worship Team | Electric Guitar Performer
Hawaii, United States
- Participated in church worship activities as an electric guitar performer.
August 2013 – March 2014
Waikiki Library | Volunteer Assistant
Hawaii, United States
- Assisted with volunteer activities and library support.
ADDITIONAL INFORMATION
- Based in Belgium.
- Holds a valid European driving licence.
- Available for commuting by car or public transportation.
PROFESSIONAL APPROACH
My technical journey has been built through hands-on experience, independent learning, and practical problem-solving.
From computer hardware support and organizational IT operations to modern homelab infrastructure, networking, and cybersecurity, I continue to expand my technical knowledge and develop reliable, privacy-conscious technology solutions.